Headwaters Seat Covers prides itself with the quality of our product. We prefer to work with the customer and assist with concerns to resolve all issues.
In the unlikely event that you receive a damaged or defective item, we’re happy to replace or repair the item.
Refunds and Exchanges
To be eligible for a refund or exchange the customer must contact us within 14 days receiving your seat covers. Call us at 877-485-3001 Monday – Friday Mountain Standard Time, or email us at . We will issue a return authorization number.
Any returns received without and authorization number, will not be eligible for refunds or exchange.
This is a custom product made to your exact specifications. We rely on your information to get you the proper seat covers. Please contact customer service if you are unsure of your seat style.
The customer may incur a 50% restocking fee in addition to credit card fees and shipping costs if returned for reasons other than defect or workmanship.
Not eligible for return
- Color & Material texture: Returns are not allowed based on color or texture.
- Damaged: Abused, soiled, smoke, pet odors, or allergens are not eligible for return.
- Sale or discounted: Sale or close-out items are not eligible for return, exchange or refund, with the exception of product defect, or HSC error.
- Customer error: If the customer confirmed a specific seat or cab style that ends up being incorrect, the customer will be responsible for correction costs, or a 50% restocking fee. We work closely with our customers on their orders to help insure accuracy. It is critical that the customer relays the correct information to us in order to ensure accuracy on the order.
Shipping costs on original purchase is non-refundable, and the customer is responsible for return shipping costs.
Customers are eligible to cancel their orders within 7 business days after the order is placed. If the order has already been cut, there will be a 50% re-stocking fee plus credit card fees.
We can not be responsible for quoted production times being extended due to national emergencies, natural disasters, or acts of war. These events are out of our control and ineligible for a full refund.
Customers are able to change their color choice within 7 business days of verbal order confirmation. If the order has already been cut, the customer will be charged a minimum of $75 per set.
Lost or Stolen Packages
Headwaters Seat Covers, LLC is not responsible for lost or stolen packages that are confirmed delivered to the address on the order. Tracking numbers are available to every customer.
In the case a tracking number was not received, HSC will provide confirmation of delivery, date of delivery, tracking information and shipping carrier information for customer to investigate.